5Js RV, LLC, Privacy Policy
Here are the highlights
As a general rule, privacy policies are written by lawyers for lawyers. We hope you find these highlights to be a clear and transparent summary of our Privacy Policy, but please keep in mind that the full legalese of our Privacy Policy is below. California, Colorado, Connecticut, Utah, and Virginia residents can also find additional information consistent with applicable state law on our State Privacy Rights page.
With those disclaimers out of the way, here’s our most important highlight:
5Js RV’s purpose is to improve customers’ RV experience by repairing and maintaining their RVs and inspecting RVs to industry standards. We will only collect, use, or share your personally identifiable information for that purpose. And we don’t sell (as “sell” is traditionally defined) your personally identifiable information to anyone else.
Personally identifiable information
We use the term “personally identifiable information” in these highlights to mean information that identifies, or that can reasonably be linked to, an actual natural person (that’s a real, named human being). We use the stand-alone term “information” to include all types of information, including personally identifiable information.
Collection
We may collect information relevant to you in two ways. First, we may collect information directly from you. This could be as part of your interactions with 5Js RV certified technicians, such as on the phone, in email, or during on-site visits, or when you provide information via our digital properties such as websites.
Second, we may obtain such information from independent third parties, independent of you.
Use
We will use your information to meet your expectations and give you a great experience with 5Js RV. For example, that could be to provide a service such as installing a new air conditioner.
You’ve probably seen in the news that the world (especially the internet) has too many fraudsters, hackers, and criminals. We use information we collect to protect our customers, 5Js RV, and others from such bad actors.
And remember when we said above that our purpose is to improve RVers’ lives by repairing and maintaining their rigs to industry standards? In order to do that, we’ll want to tell you about technology and other products and services that we think you’ll find useful. That means we’ll use information to try figure out what will be useful (or just fun and interesting) to you and others, or develop new or different products and services. And if we think we’ve found something you might like, we’ll use information to send messages to you, on our own behalf or on behalf of others, and monitor your response to that message.
Sharing
If you post something on a public forum on one of our digital properties (or on a third party site such as Facebook or Instagram), it should come as no surprise to you that it may be viewed by the general public.
We may share your personally identifiable information with suppliers or business partners to fulfill your requests or perform on our behalf a contract that we have with you.
Sometimes we share information with suppliers and business partners for internal 5Js RV uses. The easiest examples of what we mean by this relate to purchasing supplies or parts for a repair or service we provide for you.
We also may share personally identifiable information in an attempt to enforce our legal rights, in response to a request from law-enforcement authorities, and when we are required to do so by applicable law. Also, please note that if we think that sharing personally identifiable information is going to protect 5Js RV or others from harm, that’s what we are going to do.
Have any questions about our privacy practices? Just ask!
Whew! Even the “highlights” get a bit long. And the full Privacy Policy follows (California, Colorado, Connecticut, Utah and Virginia residents, there’s also specific language and definitions consistent with applicable law), but we thought you’d appreciate our summary above. If you still have questions, here are a few ways you can contact us:
Phone
1-877-5Js-RV-HELP (1-877-557-7843)
Email
info@5JsRV.com
Address
5Js RV, LLC
Attn: Customer Care/Privacy
157 Rainbow Drive #5712
Livingston, TX 77399
5Js RV Privacy Policy
Your use of any of our digital properties (for simplicity, we will call our websites and mobile apps “digital properties” throughout this policy) is subject to the specific terms of use for that digital property.
This Privacy Policy applies to 5Js RV, LLC, other locations and events under the 5Js RV name, and digital properties owned or operated by 5Js RV, LLC, and any of our subsidiaries, unless that digital property or subsidiary has its own privacy policy (which would instead apply).
Our State Privacy Rights page includes definitions and content consistent with state-specific laws.
Information you give us
We collect and store information you provide through our digital properties and from interactions with you.
The information we collect from you includes things such as:
- Name
- Postal address
- Email address
- Phone number
- Payment card number and other payment information
- Information on your RV such as make, model, year, VIN, and license plate number
In certain situations, we may also collect things like:
- Survey responses
- Information you give us about others. You may give us information about other people, such as the name and address of a prior RV technician who worked on your rig, or the name and contact information of someone who will be present while work on your RV is done. We will only use this information for the specific reason you provide it.
- Information from other sources. We may receive information about you from other sources, including third parties (such as Facebook or Google) that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.
Information collected automatically online
We may collect information about your interactions with us including, for example:
- The type of device or browser you’re using
- Your IP address
- Your browsing behavior while on our website
- The URLs of the websites you visited before visiting our site (these are called “referring URLs”)
- IMEI/UDID (a numeric identifier for your mobile device)
- MAC address (another kind of numeric identifier for your mobile device)
- IDFA (Apple’s ID for advertising, a randomly generated number)
- 5Js RV, LLC, and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.
We may permit third-party service providers to collect and process some information from our digital properties. We may share personal information with those providers. Our digital properties are not designed to respond to “do not track” requests from browsers.
Location information
Some of our digital properties may collect your location to, for example, determine if you are within our current service area.
Mobile devices often provide users with the ability to adjust settings related to location. If you do not want us to collect specific location information, you may modify the location services on your mobile device’s settings. 5Js RV has no control over your device’s settings. And adjusting these settings does not completely eliminate the ability of others to develop location information about your device.
Reviews and other content you provide
Our websites may offer publicly accessible blogs or community forums. Be aware that anyone who accesses these areas may read, collect, and use the information you provide.
How we use the information we collect:
- Customizing your digital experience
- Fulfilling orders and requests for products, services, or information
- Tracking and confirming online orders
- Delivering and installing products
- Marketing and advertising products and services
- Conducting research and analysis
- Preventing and identifying fraud and other illegal activity
- Engaging in internal uses such as data analytics with the purpose of enhancing existing and creating new products and services
- Complying with and enforcing applicable legal requirements, contractual obligations (including our contractual obligations with you or digital properties’ terms of use), relevant industry standards, and our policies
How we share your information
5Js RV does not exchange your personal information for monetary consideration. We share your information only in the ways we describe below. We may combine or share information among current or future 5Js RV companies, including affiliates and subsidiaries.
We may share your information with third parties to perform services on our behalf such as:
- Fulfilling orders and delivering packages
- Scheduling and performing product installations
- Providing customer care and technical support, including servicing products
- Sending 5Js RV marketing communications and providing advertising services
- Personalizing the customer experience on our digital properties
- Conducting research and analysis
- Processing credit card payments
- Detecting fraud and other illegal activity
We also may share personal information in connection with co-branded product or service offerings (including sharing personal information with business partners to validate offers).
Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena, or other legal process. We may also share information when we believe it is necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect 5Js RV, our customers, or others.
We may share personal information in the event of a corporate sale, merger, acquisition, joint venture, reorganization, divestiture, dissolution, liquidation, or similar event.
How we protect your information
We use a variety of security measures designed, under a risk-based approach, to ensure the confidentiality of your information. However, as set forth in the applicable terms of use for each digital property, we cannot and do not guarantee the security of information transmitted to us.
You also can do your part to help protect the information you provide to us. Create a strong password for use on any website that you use to interact with 5Js RV (such as Facebook, Instagram, LinkedIn, WhatsApp, and Google). Use each password for only one website. And do not share your passwords with anyone — especially anyone claiming to work with us. We would never contact you and ask for your passwords — ever.
Your choices
You may at any time:
- Stop receiving marketing or promotional emails, direct mail, phone, and mobile marketing communications directly from 5Js RV (we have no control over whether you see advertising from us sent by third parties such as Google or Facebook)
- Update and correct your personal information
- Deactivate your account (if applicable)
- Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why.
To do any of these, let us know by one of these methods:
- Follow the directions in a marketing email, direct mail, or mobile communication that you receive from us
- Provide your request and current contact information through one of the contact methods listed under “contact us” below
Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the internet.
Protecting children’s privacy
We do not knowingly solicit or collect personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without parental consent, we will promptly delete that information. If you believe that a child under age 13 may have provided us with personal information without parental consent, please contact us.
Links to other websites
Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you are visiting.
Social media features
Our website includes ways to interact and share using social media, through features such as a “thumbs up” button, “share this” button, or interactive mini-programs that run on our website (“widgets”). These features may collect information such as your IP address or the page you are visiting on our website and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.
Privacy Policy updates
We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.
How to contact us:
Phone
1-877-5Js-RV-HELP (1-877-557-7843)
Email
info@5JsRV.com
Address
5Js RV, LLC
Attn: Customer Care/Privacy
157 Rainbow Drive #5712
Livingston, TX 77399
California residents:
If you are a California resident and would like to learn more about your rights under California’s laws, or review a privacy policy and notice consistent with the same, visit our State Privacy Rights page.
Colorado residents:
If you are a Colorado resident and would like to learn more about your rights under Colorado’s laws, or review a privacy policy and notice consistent with the same, visit our State Privacy Rights page.
Connecticut residents:
If you are a Connecticut resident and would like to learn more about your rights under Connecticut’s laws, or review a privacy policy and notice consistent with the same, visit our State Privacy Rights page.
Nevada residents:
If you are a Nevada resident, you have the right to request that 5Js RV not sell your personal information to third parties. To submit this request, please send us an email at info@5JsRV.com. However, please note that, as stated in our Privacy Policy, 5Js RV does not sell, rent, or trade your personal information to third parties.
Utah residents:
If you are a Utah resident and would like to learn more about your rights under Utah’s laws, or review a privacy policy and notice consistent with the same, visit our State Privacy Rights page.
Virginia residents:
If you are a Virginia resident and would like to learn more about your rights under Virginia’s laws, or review a privacy policy and notice consistent with the same, visit our State Privacy Rights page.
Last Updated: 15 January 2024